We Support What We Sell

Hundreds of thousands of PDI products are performing their tasks throughout the world every day. We continue to support these and our newest products throughout their life time. Needs some spare parts of a PDI scanner you purchased many years ago? Call and ask us; we’ll have one shipped to you promptly.

We Support What You Need

PDI proudly provides not only product, but solutions. Does your application require a configuration not available in one of our standard products? We will help you adapt our advanced scanning and document handling technology to meet your and your customers’ needs. Our engineers, programmers, and applications specialists are available to help our customers with the best possible combination of design, function, and life-cycle cost for each application.

PDI is committed to quality that gives you a competitive edge.

Just contact your PDI technical or customer service representative:



Sales and Marketing

Our sales department is dedicated to finding the right solution to your product requirements at the right price.

North American Office
5150 Campus Drive
Plymouth Meeting, PA 19462-1123
Phone: 610-825-7090
Toll Free: 800-523-0253
Fax: 610-834-7708

John Hanna
Ext. x138
Director of Sales & Marketing
jhanna@pdiscan.com

Joe Nevins
Ext. x136
Western North American Sales Manager
jnevins@pdiscan.com

European Office
Place de l’Universite 16 / 3
B-1348 Louvain-la-Neuve
Belgium
Tel:+32-10-48-3531
Gsm:+32-476-600-225
Fax:+32-10-48-3536

Nathalie Nyssens
International Sales Representative
nathalie@pdiscan.com


Technical Support

Technical support is available Monday – Friday 9:00 a.m. to 5:00 p.m. (ET)
Toll Free: 1-800-523-0253

Peripheral Dynamics Inc.
5150 Campus Drive
Plymouth Meeting, PA 19462-1123

Tel: 610-825-7090
Fax: 610-834-7708
E-mail: support@pdiscan.com

Customer Service

Our Customer Service Department represents PDI’s commitment to stand behind our products for their entire lifetime. We pride ourselves on responsive, cooperative, efficient, and technically superior customer service:


  • Warranty Service
  • Out-of-Warranty Repairs
  • Up-Grades
  • Refurbishment
  • Service and Maintenance Contracts
  • Troubleshooting Support

For design, software and applications support, contact PDI Tech Support to connect you with the appropriate PDI technical resources.

Contact our Customer Service department with any maintenance questions or needs. Should you need to return a unit for repair, call us for an RMA number and shipping and packing instructions. If you need a cost-to-repair estimate, just let us know.

Customer Service Contact Information:


Greg Hargrove, Customer Service Manager
Peripheral Dynamics Inc.
5150 Campus Drive
Plymouth Meeting, PA 19462-1123

Toll Free Tel: 1-800-523-0253
Tel: 610.825.7090, Ext.134
Fax: 610.834.7708
E-mail: ghargrove@pdiscan.com